Effective Date: April 6, 2026 | Last Updated: April 6, 2026
Welcome to RedRuby Digital ("Company", "we", "us", or "our"). By accessing or using our website at redruby.digital or engaging any of our services, you ("Client", "User", or "you") agree to be legally bound by these Terms & Conditions. Please read them carefully before proceeding. If you do not agree to these terms, you must discontinue your use of our website and services immediately.
By accessing this website or entering into a service agreement with RedRuby Digital, you confirm that you are at least 18 years of age, have read and understood these Terms & Conditions, have the legal authority to accept these terms on behalf of yourself or your organisation, and agree to be bound by these terms and all applicable laws and regulations.
RedRuby Digital reserves the right to amend, modify, or replace any part of these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services following such changes constitutes your acceptance of the revised terms.
RedRuby Digital provides a range of digital marketing and IT services including but not limited to:
The specific scope, deliverables, timelines, and fees for any engagement will be detailed in a separate Service Agreement, Statement of Work (SOW), or Proposal issued by RedRuby Digital. These Terms & Conditions apply in conjunction with any such agreement.
To enable RedRuby Digital to deliver services effectively, the Client agrees to:
Delays caused by the Client's failure to meet these responsibilities may affect project timelines and deliverables. RedRuby Digital shall not be held liable for any such delays.
4.1 Our Intellectual Property. All content, design, graphics, logos, trademarks, trade names, service marks, software, tools, processes, methodologies, templates, and proprietary material on our website or created by RedRuby Digital (collectively "RedRuby IP") are the exclusive property of RedRuby Digital and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any RedRuby IP without our prior written consent.
4.2 Client Deliverables. Upon receipt of full payment for the services rendered, RedRuby Digital assigns to the Client all rights, title, and interest in the final deliverables specifically created for the Client under the applicable Service Agreement, except for (a) pre-existing materials, tools, or frameworks owned by RedRuby Digital; (b) third-party licensed materials incorporated into the deliverables; and (c) RedRuby Digital's general methodologies and know-how. RedRuby Digital retains a non-exclusive, royalty-free, perpetual licence to display the work in its portfolio and marketing materials unless otherwise agreed in writing.
4.3 Licence to Client Materials. By providing materials, content, or data to RedRuby Digital, the Client grants us a non-exclusive, royalty-free licence to use such materials solely for the purpose of providing the contracted services.
5.1 Fees. Fees for services are as set out in the applicable Service Agreement or Proposal. All fees are quoted in Indian Rupees (INR) or the currency stated in the agreement and are exclusive of applicable taxes (including GST) unless expressly stated otherwise.
5.2 Payment Schedule. Unless otherwise stated, a non-refundable upfront deposit of 50% of the total project fee is required before project commencement. The remaining balance is due upon project completion and prior to the delivery of final files or go-live. For ongoing retainer engagements, invoices are issued monthly in advance and are due within 7 business days of the invoice date.
5.3 Late Payments. Invoices not paid by the due date will attract interest at the rate of 2% per month on the outstanding balance. RedRuby Digital reserves the right to suspend or terminate services in the event of non-payment and to pursue all available legal remedies for the recovery of outstanding amounts.
5.4 Expenses. Any out-of-pocket expenses incurred by RedRuby Digital on behalf of the Client (such as stock photography, advertising spend, domain registration, third-party software licences, or courier fees) will be billed to the Client at cost and require prior written approval unless covered within the agreed project scope.
Our Proposals include a defined number of revision rounds as specified therein. Requests for changes that fall outside the agreed scope of work (including additions to deliverables, changes in project direction, or revisions beyond the included rounds) will be treated as "Change Requests" and will be subject to additional fees quoted separately. All Change Requests must be submitted in writing and approved by both parties before work begins.
RedRuby Digital is not responsible for delays to agreed timelines arising from scope changes, late client feedback, or the Client's failure to provide required materials on time.
Both parties agree to treat all information shared during the course of the engagement — including business strategies, financials, proprietary data, client lists, and technical details — as strictly confidential. Neither party shall disclose such information to any third party without the prior written consent of the other party, except as required by law or with the disclosing party's explicit permission.
This confidentiality obligation shall survive the termination of any service agreement and shall remain in full force and effect for a period of three (3) years thereafter.
During the term of any service agreement and for a period of twelve (12) months following its termination, the Client agrees not to directly solicit, hire, recruit, or engage (on a full-time, part-time, or freelance basis) any employee, contractor, or associate of RedRuby Digital who was involved in delivering services to the Client, without the prior written consent of RedRuby Digital. Breach of this clause entitles RedRuby Digital to claim liquidated damages equivalent to six (6) months of the concerned individual's monthly engagement rate.
To the fullest extent permitted by applicable law, RedRuby Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of revenue, loss of profits, loss of business opportunity, loss of data, or damage to goodwill — arising out of or in connection with our services, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claims arising under or in connection with these Terms or any Service Agreement shall not exceed the total fees paid by you to RedRuby Digital in the three (3) months immediately preceding the event giving rise to the claim.
RedRuby Digital makes no guarantee of specific results from digital marketing campaigns. Results may vary depending on the industry, competitive landscape, budget, market conditions, and other factors beyond our control. Any projections or forecasts provided are estimates based on historical data and industry benchmarks and do not constitute a guarantee of performance.
Our services may involve the use of third-party platforms, tools, and services such as Google Ads, Meta Ads, Shopify, WordPress, HubSpot, Analytics platforms, payment gateways, and hosting providers. RedRuby Digital is not responsible for the terms, policies, downtime, data breaches, or changes made by such third-party providers. The Client is responsible for ensuring compliance with the terms of service of any platform used in connection with the services.
Any advertising spend placed on third-party platforms (such as Google or Meta) is Client-owned and managed at the Client's risk. RedRuby Digital acts as an authorised manager of such accounts and is not liable for platform-specific decisions, policy violations, or account suspensions not directly caused by our actions.
By accessing our website, you agree not to:
RedRuby Digital reserves the right to restrict or terminate access to our website for any user who violates this Acceptable Use Policy.
12.1 Termination by the Client. The Client may terminate an ongoing service agreement by providing not less than thirty (30) days' written notice. All fees for work completed up to the effective date of termination, including any expenses already incurred, are payable in full. Deposits paid are non-refundable.
12.2 Termination by RedRuby Digital. RedRuby Digital reserves the right to immediately suspend or terminate services with written notice if: (a) the Client fails to make payment when due and does not remedy the breach within 7 days of notice; (b) the Client engages in conduct that is harmful, abusive, or damaging to RedRuby Digital's reputation or team; or (c) the Client requests services that are unlawful, unethical, or in violation of applicable platform policies.
12.3 Effect of Termination. Upon termination, RedRuby Digital will transfer all fully paid-for deliverables and client-owned assets to the Client. Access to third-party accounts managed by us will be transferred to the Client upon receipt of all outstanding payments.
Our website and services are provided on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. RedRuby Digital does not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India. The parties submit to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India for the resolution of any disputes.
Prior to initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days from the date of written notice of the dispute. If unresolved, disputes may be referred to mediation or arbitration as mutually agreed.
If you have any questions, concerns, or requests relating to these Terms & Conditions, please reach out to us:
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.